How To Provide Outstanding Customer Service In Healthcare


Healthcare is often a Business-to-Business marketplace: According to The Keckley Report, less than 20% of healthcare transactions are done directly out-of …

Health Insurance
2 days ago / 53 People Used See more...

Hiver: Enabling Email Collaboration For Teams During COVID 19


  • Groups along the COVID-19 Personal Protective Equipment (PPE) supply chain
  • Any other non-political humanitarian effort
  • If you are eligible, please fill out the form and we’ll get back to you shortly.

Covid 19 Health
8 days ago / 30 People Used See more...

Meet Hiver’s 24x7 Customer Support Superheroes


  • Healthcare New Hope Fertility Center provides 2X faster customer service
  • Guide to shared inboxes Gmail as a help desk Productivity handbook for G Suite users Customer Support Through The Eyes of Consumers in 2020
  • Email productivity calculator Email revenue calculator All Resources.

Hiv Health
1 days ago / 44 People Used See more...

How Has COVID 19 Changed CX


  • Healthcare New Hope Fertility Center provides 2X faster customer service
  • “The biggest change that I’ve seen is the increased focus by CEOs in placing their employees and their health and safety above all
  • And I hope this trend continues post-pandemic.

Covid 19 Health
1 days ago / 65 People Used See more...

Hiver™ Hiver Careers


  • Learn more about our work culture
  • See what makes Hiver's customer service solution essential to thousands of businesses worldwide

Healthcare Careers
7 days ago / 32 People Used See more...

17 Email Phrases To Help You Get The Desired Response


  • Healthcare New Hope Fertility Center provides 2X faster customer service
  • Guide to shared inboxes Gmail as a help desk Productivity handbook for G Suite users The state of email report 2019

5 days ago / 81 People Used See more...

How To Use Workload Distribution In Hiver For A Happier


A study titled ‘Health of the Contact Center: A New Report on Agent Well-Being in a Customer-Centric Era’ reveals how the increasing complexity of providing customer service in the 21st century increases the pressure on your company’s frontline — customer service representatives.

Hiv Health
6 days ago / 53 People Used See more...

Customer Feedback: How To Collect And What To Do With It


  • Customer feedback is gradually becoming the cornerstone of growth initiatives
  • New research published in the Harvard Business Review found that the act of just asking for customer feedback in itself is enough to keep customers from churning and coming back for more — even when they do not respond to your request.
  • Several theories of consumer psychology point to the fact that even a simple

Just Now / 58 People Used See more...

Measuring Customer Satisfaction: The Essential Guide


  • Ever heard a company CEO say measuring customer satisfaction is not crucial to the success of their company? We’re sure not
  • According to, bad customer service costs $338.5 billion globally each year
  • In the US alone, that’s about $83 …

6 days ago / 65 People Used See more...

The Smartest Ways To Manage A Customer Service Email Queue


Also, while it is impossible to translate every customer service email in a customer’s local language, a simple Namaste, Guten Tag, or Bon jour, at the start of emails goes a long way in showing customers you care.. Various companies, remote or not, hire support agents in different time zones to make geo-based email assignment possible.

3 days ago / 63 People Used See more...

How To Build A Customer Centric Culture In Your


Whole Foods: “Our deepest purpose as an organization is helping support the health, well-being, and healing of both people — customers, Team Members, and business organizations in general — and the planet.” Envisioning the kind of company you want to be sets the tone for how you’d serve your customers. Customer feedback is your holy grail

4 days ago / 65 People Used See more...

Align Brooklyn Is Always On Top Of Customer Emails With


  • Align Brooklyn is a boutique wellness studio that offers yoga, pilates, fitness classes, and nutrition consulting
  • They have over 30 instructors conducting various courses
  • Being a customer-centric business with a 5-star rating on Yelp, they receive a lot of inquiries—from people who want to know about the services offered, to queries from existing customers.

5 days ago / 57 People Used See more...

G Suite Security: The Essential Checklist For Admins


  • You get the ability to analyze email messages that fail to meet your company’s authentication standards
  • It becomes easy to know which Drive files are triggering Data Loss Protection (DLP) rules
  • You’d love the quickstart guide which recommends the best security settings for your organization.

1 days ago / 54 People Used See more...

How To Dramatically Improve Customer Experience (And Ways


  • According to a study by Microsoft, around 60% of people will stop doing business with a company forever after a single poor customer service experience.
  • There’s absolutely no doubt that customer service can make or break a company in the present day.
  • This quote by Wufoo’s founder Kevin Hale really sums up how important customer service is: “ There are three types of companies that do

Experience Health
2 days ago / 66 People Used See more...

The Comprehensive Guide To Remote Work – Tools And


  • The future of work has been, for many years, touted to be remote
  • And now, in the wake of the Covid19 situation, we’ve all been forced to embrace it without warning
  • The current pandemic is keeping us indoors, lashing down with unimaginable wrath.

2 days ago / 57 People Used See more...

Customer Feedback: How To Look Beyond What Users Tell You


  • Kissmetrics’ Populations is a great customer analytics tool to monitor the health of your segments
  • You can define segments, and specify the conditions you’d like them to meet
  • For example, your first segment can be ‘active trials’ which will contain users who’ve signed up for a trial in the last 30 days.

2 days ago / 58 People Used See more...

How Will CX Evolve In 2021


  • Safety includes physical safety, health and wellness, emotional safety, and even data privacy
  • Companies who want to compete in 2021 must address this core need of the post-pandemic customer and employee
  • Dan Gingiss, Chief Experience Officer, The Experience Maker

6 days ago / 73 People Used See more...

Top 9 Features To Look For In A Customer Email Management


  • That’s the number of people who prefer email over other digital customer service channels, making it the most preferred customer service channel
  • Despite its age, email still outranks its peers like social media and live chat
  • This means one thing for sure: you can’t afford to ignore email as a …

Mens Health
9 days ago / 77 People Used See more...

CX Spotlight: In Conversation With Tony Johnson Blog


  • Healthcare New Hope Fertility Center provides 2X faster customer service
  • Disney has done a tremendous job with health and safety measures while reopening in the post-lockdown phase
  • Chick-fil-A brings just a little extra to the experience each time with their fast drive-thrus, staff courtesy, and of course, the whole

Just Now / 69 People Used See more...

How To Effectively Follow Up With Your Potential Clients


  • Healthcare New Hope Fertility Center provides 2X faster customer service
  • Guide to shared inboxes Gmail as a help desk Productivity handbook for G Suite users The state of email report 2019

2 days ago / 72 People Used See more...

How CGX Systems Saves $2500 Every Month With Hiver


Founded in 2010, CGX Systems (A part of Cognionics, Inc.) is a leader in designing dry and mobile wireless EEG (electroencephalogram) systems. Their state-of-the-art dry electrode systems are the result of a decade of research, in part sponsored by the Department of Defense, NASA, and the National Institute of Health.

Hiv Health
2 days ago / 63 People Used See more...

Write Awesome Customer Service Emails: Rules And Templates


  • Healthcare New Hope Fertility Center provides 2X faster customer service
  • Guide to shared inboxes Gmail as a help desk Productivity handbook for G Suite users The state of email report 2019

8 days ago / 70 People Used See more...

18 Key Customer Service Metrics + How To Use Them


  • 9 out of 10.That’s the number of customers who would make repeat purchases with a company that offers great customer service.
  • How do you define great customer service, though? While ‘great’ is a subjective term, there is a way you can measure the state of your customer service.Enter customer service metrics.
  • Even though study after study proves the power of top-notch customer …

9 days ago / 72 People Used See more...

Reducing Customer Churn: A Complete Guide Blog Hiver™


  • Reducing customer churn is easily one of the smartest growth hacks in the present day
  • Given that customer acquisition is way more expensive than retaining the existing ones, reducing customer churn is one goal which should, and does, give sleepless nights to business owners.
  • Acquiring new customers requires a huge effort – all the way from the initial contact to the closing of the deal.

Hiv Health
8 days ago / 72 People Used See more...

11 Things To Keep In Mind While Managing A Remote Customer


  • And this can have a profound impact on everyone’s mental health
  • Based on a United Nations report, 41% of remote workers reported high stress levels, compared to just 25% of office workers
  • And for customer support teams, there’s added stress as they are having to deal with a larger volume of customer queries .

2 days ago / 87 People Used See more...

G Suite Pricing: Which Plan Should I Choose


  • Security Health: Here you can get a review of the current security settings and also, customized advice/recommendations for potential improvements – on data storage, sharing policies, communications settings, and so on
  • The Security Center is only available to G Suite Enterprise edition users

Just Now / 66 People Used See more...

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FAQ health

What is healthy really means?

Healthy eating means eating a variety of foods that give you the nutrients you need to maintain your health, feel good, and have energy. These nutrients include protein, carbohydrates, fat, water, vitamins, and minerals. Nutrition is important for everyone. When combined with being physically active...

How do you stay healthy?

In order to stay healthy, you need to live an active and aware lifestyle. This means getting at least 30 minutes of exercise daily, eating a well balanced diet, and try and reduce stress in your lifestyle. Becoming more active will help with stress levels and eating a well balanced diet will help keep you healthy.

Is your healthy food really healthy?

Is Your Healthy Food Really Healthy? Give your salad a second look. While salads are a great way to get in your daily vegetables, it's surprisingly simple to... Avoid artificial sweeteners. While reducing the amount of sugar in your diet is always a positive move, artificial... Be picky about popcorn. Popcorn can be a great low-calorie snack when you make it at home. More ...

Is being too healthy unhealthy?

Yep, being too healthy can actually be unhealthy . Orthorexia is an obsession with eating a "pure" diet, which can mean avoiding foods with unhealthy fats, added sugar or salt, genetic modifications, artificial colors, or flavors and preservatives.

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